BLOGS
Open Source CRM with Freeswitch
Customer relationship management (CRM) is a critical tool for any business that wants to succeed. CRM systems help businesses track and manage their interactions with customers, from leads to sales to support. By using a CRM system, businesses can improve their...
Unified Communication and Contact Center System Integration
In today's fast-paced business environment, effective communication is vital for the success of any organization. Enterprises rely on various communication channels such as phone calls, emails, instant messaging, and video conferencing to connect with customers,...
Computer Telephony Integration (CTI) With Customer Relationship Management (CRM)
In today's competitive business environment, companies need to keep pace with the latest technology trends to remain successful. One such technology trend is Computer Telephony Integration (CTI) with Customer Relationship Management (CRM). CTI and CRM systems are two...
CRM with Auto Dialer
The business landscape is constantly evolving, and companies need to adapt to stay ahead of the competition. In sales, having an effective communication strategy is crucial to building relationships with customers and closing deals. Customer relationship management...
8 Best CRM Call Center Software in 2023
In today's fast-paced world, businesses need to be efficient in managing their customer relationships, and one of the most critical aspects of this is the call center. Call center software has come a long way since its inception, and Customer Relationship Management...
Best Open Source CRM Of 2023
Customer Relationship Management (CRM) software is a critical component for businesses of all sizes. It helps companies to streamline their sales and marketing processes, manage customer interactions, and improve customer experience. With the increasing demand for CRM...
What is Call Center CRM Software? 5 Best CRM for Call Center
In today's world, customer service is the backbone of any successful business. The call center is the frontline of customer service, and it is crucial to have the right tools in place to ensure customer satisfaction. One such tool is Call Center CRM software. What is...
Call Center CRM – Complete Guide with Top Contact Center CRM Software
Call center CRM is a customer relationship management (CRM) software that is specifically designed for contact centers. It is a technology that enables businesses to manage customer interactions and provide personalized service to customers. Call center CRM software...
How Effectively Communicate Customers with ICTCRM Setup
Introduction of ICTCRM: A modern Customer Relationship Management (CRM) software solution that can be used to run any kind of business is called ICTCRM. To engage with clients, it offers complete business process automation in addition to the integration of...
Top trending technologies student should adopt in future
Introduction: Technology is at the forefront of revolutionizing how we live and work in today's rapidly advancing and changing world. As students, staying ahead of the curve and adopting the top trending technologies that will shape the future is crucial. This...
CRM: The Real Story and How it can Benefit your Business
Customer Relationship Management (CRM): Customer relationship management (CRM) is a great technology that enables businesses to boost productivity and profits while also increasing customer happiness. CRM can be adapted to almost any sort of organization because of...
10 significant Tasks of Call Center Software
What is Call Center software? A call center is a department, office, or group that answers incoming calls from new and existing clients who are seeking information or assistance with their problems. In the past, call centers have also engaged in market research and...
Introduction to a CRM, A complete guide with explaining the terms used in CRM
What is CRM? CRM is a comprehensive software system that handles customer connections; therefore, it is not a solitary solution. You require a full suite of cloud solutions that support your business at every point of contact with customers in order to monitor,...
Top Open-Source CRMs in year 2022
CRM (Customer Relationship Management): Customer relationship management is known as CRM. Nowadays, when you hear about CRM, it typically refers to CRM software, which is a software management system created to assist your business in providing customers with a...
Why is the ICTDialer call center platform the best in the market?
ICTDialer is unified communications and complete contact center that support voice, SMS, and fax communication technologies that interact with their customer’s hosted service platform. To access the ICTDialer cloud platform, you must have access to the internet and a...
ICTCRM, A Modern CRM to fulfill Communication needs of an organization:
ICTCRM is a modern unified communications integrated Customer Relationship Management (CRM) software system which can be used to run any type of business. It provides complete business process automation as well as the integration of communication technologies such as...
What is a Call Center CRM Software? and Why Call Center Business Need it?
Those who have worked in a call center know how annoying and aggravating it can be when you can't find the information you need while the customer waits on the other end. You need a solution that offers you a 360-degree perspective of the customer life-cycle to stay...
9 Ways a CRM System Can Improve Your Business and Why You Need Them
For any small company, meaningfully targeting current customers and re-engaging past customers can be difficult. However, the right CRM software can allow you to do just that while also improving the efficiency of your team's workflow. When searching for CRM tools,...
Benefits and Advantages of Customer Relationship Management (CRM) Systems
The benefits and advantages of a customer relationship management (CRM) system go beyond running a company and the relationships that involve it. A CRM system should ideally assist the company in improving relationships with current customers, finding new customers,...
How ICTCRM will improve your business efficiency?
ICTCRM is the open-source CRM solution for your businesses which has the advanced features of CRM Systems and also integrated with the dialer to offer the combined services of both Dialer and CRM. Engage customers and increase revenue Engage your customers and create...