Frequently asked questions

What is ICTCRM?

ICTCRM is a customer relationship platform with a full contact center inside. It stores your contacts and pipeline, and it also places the calls, sends the SMS and email, and runs the campaigns. Because the CRM and the dialer are one product, every call and message lands on the contact's timeline automatically.

Is ICTCRM cloud or self-hosted?

Both. You can start on our cloud in minutes with nothing to install, or take a self-hosted white-label licence and run it on your own server under your own brand. Most teams start on the cloud. See the pricing page for the plans.

What happened to the old open source ICTCRM?

It's still there. The original open source ICTCRM is free and maintained on GitHub at github.com/ictinnovations/ictcrm. The product on this site is the next step: a native CRM with the contact center built directly into the platform, so there is nothing to connect and no sync to keep alive.

Can I keep the CRM I already use?

Yes. ICTCRM ships with more than 20 connectors for CRMs like Salesforce, Zoho and Pipedrive. Pull contacts into calling lists, and push call results and dispositions back to your system of record. Your CRM stays authoritative and gains the one thing it was missing: what actually happened on the phone.

Does ICTCRM include an AI voice agent?

Yes. An LLM-driven voice agent answers or makes calls under a persona you define, and it acts mid-call: transfer to a queue, schedule a callback, set a disposition, look up and update the contact, or send an SMS. Full transcripts are stored.

Do I need my own phone lines?

You bring your own SIP trunks, and ICTCRM handles the dialing, routing and rating on top. On the cloud plans a starting call credit is included, and you top up as you go.

How many agents and channels does it handle?

Up to 500 agents and 1,000 concurrent channels per node, and larger deployments add nodes. It is multi-tenant too, so one installation can serve many isolated accounts, each with its own contacts, campaigns and billing.

Can I try it before I buy?

Yes. There is a live demo you can log into, and the cloud plans start small so you can begin with a real account and grow. Try the demo, then pick a plan when you are ready.

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