ICTCRM Videos
Short walkthroughs of the CRM and the calling side. They're recorded on ICTContact, the platform ICTCRM runs on, so that's the name you'll see on screen.
The CRM
Leads, contacts and deals, and how a call outcome updates the record without anyone retyping it.
The built-in CRM
Tutorial 8: Dispositions and CRM integrations
Predictive dialer with CRM
Getting started
Watch these three first. They take you from a fresh login to a running campaign, then show the agent side and the reports.
Tutorial 1: Your first campaign in ten minutes
Tutorial 2: Agents, extensions and the agent panel
Tutorial 7: Dashboard, supervisor panel and reports
Campaigns and inbound calls
Which campaign card to pick, how the dialing modes work, and how calls flow through an IVR.
Tutorial 4: Campaign types and modes explained
Tutorial 3: The IVR designer and inbound routing
AI Voice Agent
The AI Voice Agent on real calls, including the hand-off to a live agent. Read the guide.
The AI Voice Agent on real phone conversations
An AI receptionist on a real phone line
AI Voice Agent to live agent transfer
For service providers
Routes, rate plans and payments, then how one system is shared between clients.
Tutorial 5: Billing, routes, rate plans and payments
Tutorial 6: Users, clients and multi-tenant setup
Service Provider Edition: multi-tenant contact center
Short clips
Under a minute each, one feature per clip.
Sales CRM
Omnichannel contact center CRM
"Call me tomorrow": don't let the follow-up slip
Who's available? Your call center live
Route calls to the right team
Automated appointment reminders
IVR routing
Supervisor tools
One platform for every customer conversation
AI Voice Agent to live agent hand-off
Stop losing leads with AI
Prefer reading? Every tutorial has a written guide in the Support section.