by ICTAdmin | Jun 27, 2025 | call center, CRM
In the current competitive business environment, organizations need sophisticated tools to enhance customer relationship management (CRM) and improve communication. Conventional CRM systems often fall short in providing real-time communication features, making it...
by ICTAdmin | Jun 21, 2025 | call center, CRM
In an era of hyper-connected customers, the expectations for prompt, accurate, and personalized support have never been higher. Calls, chats, emails—they all demand seamless integration and proactive responsiveness. This is where ICTCRM, a robust open-source ICT CRM,...
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