by Tahir Almas | Oct 15, 2026 | Uncategorized
Italy’s data protection authority has fined BBVA €5,508,000 because one customer’s marketing opt-out never reached the system that sent the marketing. The choice was recorded, a sync between internal systems and the CRM unit failed, and promotions kept...
by Tahir Almas | Sep 21, 2026 | Uncategorized
On 16 September, Salesforce instances stopped answering across every region. Logins failed, APIs failed, orgs were unreachable, and customers could not raise a support case because the Help portal was caught in it too. It lasted most of a working day, it happened on...
by Tahir Almas | Sep 11, 2026 | Uncategorized
Connecticut became the first US state to write a right of access to inferences into statute, effective 1 July 2026. In plain terms: the lead score your CRM software calculated, the churn rating it assigned, the persona tag nobody on your team chose, are now data a...
by Tahir Almas | Aug 30, 2026 | Uncategorized
In 2026 your CRM sits at the center of a compliance maze: 20 US state privacy laws, maturing GDPR enforcement, the EU AI Act phasing in, and no federal standard to tie them together. Where your customer data lives, and who else can reach it, is now a decision you make...
by Tahir Almas | Aug 17, 2026 | Uncategorized
A UK CRM provider called Beacon confirmed this week that the breach affecting all of its 1,000-plus customers started with a single compromised AWS access key, likely exposed in publicly available JavaScript build artifacts. No zero-day, no phishing campaign, no...
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